FAQ

  • Do you ship to all 50 states?

    Yes. We ship nationwide.

  • What forms of shipping do you use?

    Most of our doors are shipped via LTL (Less-than-truckload) freight. Each order is palletized specifically for the size of door.

  • How long do shipments take to get to my location?

    For LTL shipments, transit time is between 2-7 days to get to their destination terminal, depending on the destination. once it has arrived, the carrier will call within a day or two to set up a delivery date and time with you directly.

  • Do you offer custom doors?

    We only offer in-stock doors in our website.

    We can provide doors with any customization including size, color, style, glass type, and side lights. Please contact us directly if you are interested in a custom door.

  • How are your doors packaged?

    All iron doors are packaged securely in a wooden crate that has been covered with multiple padding to ensure the protection of your door. The padding will prevent movement and protect against scratches and blemishes. Before signing the shipping company’s bill of lading, please check whether the crate has been damaged during shipping process. Damage that is caused during shipment needs to be immediately reported and notated on the bill of lading, as the shipping company will be held liable for said damages. Note any damages to the packaging (and provide pictures, if possible), as the shipping company cannot stay during the actual unpacking process.

  • What if I am not ready to install my door once it arrives?

    Should you need to store your iron doors for a certain amount of time before they are installed, kindly ensure they are both placed in a dry location and one that is safe from the elements, so as to ensure they are not damaged. In most cases, garages would serve as an ideal storage place until installation is scheduled and actually occurs. Ideally, allow the padding to remain on the piece in order to prevent damage, especially if there is active construction occurring.

  • How are doors measured?

    Our sizes are measured from outside of jamb to the outside of the jamb. For example, a 72” x 96” iron door listed on our website means that 72” is the width from outside to outside of jamb (not the actual width size of the door) and 96” is the height from outside of jamb to bottom of our built-in steel threshold (not the actual height of the door).

    We recommend the width and height of rough opening to be 1” bigger than the size of the door ordered. This will give the installer enough room to comfortably position the jamb into place and have enough room to make sure the jamb is leveled.

  • Do you do the installation?

    We only ship the doors. Installation is not provided.

  • Do you have an installation guide you can provide?

    Yes. We have an easy to use, step-by-step installation guide provided to all customers after the door has been ordered.

  • How many people do you typically need to install the doors?

    With iron doors, we recommend at least 2 able bodied people for your installation. Depending on your door size this number should increase to avoid any complications.

  • What type of glass do you use?

    We use tempered dual pane glass. There is a spacer in between each 1/4” thick glass that makes the total thickness of the tempered dual pane glass 5/8”. Front exterior side glass is the design glass style you chose and back interior side. Glass is included in your order.

    Tempered glass is safe because, if broken, it does not shatter into sharp, jagged pieces. It is an excellent choice for doors because it is strong.

  • What is hinged glass?

    The convenient operable glass on our doors is held and released with a latch when closed and tightened. The heavy duty latch can hold extremely high pressure winds and the weather stripping prevents air or water from getting through.

  • How far can a door swing?

    This measurement shows the amount in degrees the hinge of the door allows for the door to fully open. Please note, every project site is different, and this is solely dependent on nothing on site blocking the opening space of the door and the installation method your installer chooses to install the product. Please advise your installer before the installation day if you are in need of the door taking advantage of its full opening capability.

  • Is the jam included in the door order?

    Yes. The jamb is included and packaged separately from the door.

  • What guage materials are used for the jamb?

    The jamb is constructed with 12 gauge tube.

  • Is the threshold included with the order?

    Yes. The steel threshold will be welded to the jamb.

  • Do you have tabs on the jamb to make installation easier?

    Yes. Tabs come welded on the jamb with predrilled holes to allow for easy installation.

  • How is the jamb insulated?

    Our doors are injected with high-quality polyurethane foam for year-round insulation. The foam also aids in the prevention of rust forming.

  • What are the specs of the threshold?

    The threshold stands 1 1/2″ inches high inside, flush to the middle and slopes down to 1/2″ inch on the outside and come in 6-8" widths. The threshold is welded to the jamb for integral strength and rigidity for lasting years of wear. Our bold steel door jamb comes with an integrated threshold. This extraordinary feature prevents wear and tear from foot traffic, unlike flimsy wood thresholds.

  • What is a roller catch?

    The roller catch system is included with any pull handle package. The roller catch holds the door in the close position so the wind does not blow the door open when the door is closed.

  • What type of hinges do you use?

    Our elegant custom made, heavy-duty pin hinges can each hold up the 1000 lbs. Not only do they add beauty to the door, but they also make it extremely easy and comfortable when it comes to opening and closing the door.

  • Are the rubber door sweeps included?

    Yes, door sweep located underneath the door is included and comes installed on door.

    Bottom sweeps are used to help seal the gap at the bottom of your door to help prevent infiltration of sound, light, drafts, insects, moisture, smoke, or fire. The bottom sweep is a simple way to help in insulating a room, which provides cost and environmental benefits.

  • Is the flush latch included?

    Yes, included and pre-installed on all double door orders. Our flush latch is installed on the upper and lower sections of the secondary door to allow both doors to open and operate while in the unlocked position.

  • What is not included?

    Installation of doors, locks and handles are not included and must be purchased separately.

  • What maintanence is required for iron doors?

    Generally, iron doors are resistant to the outdoor environment and its elements. Their resilience to sun, rain, winds, and extreme temperatures means little maintenance, if any, is required.

    Rust

    A multi-step process is used to prevent all iron doors from rusting. This includes galvanizing a zinc coating, baking on a black epoxy topcoat, sandblasting, baking on anticorrosive primer, applying a clear coat, hand-painting an antique finish, and applying a final antique coat, all of which provide the utmost protection for your iron door.

    Cleaning

    Iron doors rarely require care and maintenance. You can open the hinged glass door and use a glass cleaner to remove smudges, dust, and fingerprints. A non-abrasive cleaner, such as Pledge, can be used on the metalwork itself, as well.

Door Swing Terminology

Double Doors

  • Right Hand In Swing

    • You are facing the door standing outside, exterior side, of the door. The handle or lock will be on your left side, the hinges will be on the interior right side of the door and the door will swing towards the inside from left to right. When the door is at its open position, the door will be resting on the right interior side.
  • Left Hand In Swing

    • You are facing the door standing outside, exterior side, of the door. The handle or lock will be on your right side, the hinges will be on the interior left side of the door and the door will swing towards the inside from right to left. When the door is at its open position, the door will be resting on the left interior side.
  • Right Hand Out Swing

    • You are facing the door standing outside, exterior side, of the door. The handle or lock will be on your left side, the hinges will be on the exterior right side of the door and the door will swing towards the outside from left to right. When the door is at its open position, the door will be resting on the right exterior side.
  • Left Hand Out Swing

    • You are facing the door standing outside, exterior side, of the door. The handle or lock will be on your right side, the hinges will be on the exterior left side of the door and the door will swing towards the outside from right to left. When the door is at its open position, the door will be resting on the left exterior side.

Single Doors

  • Right Hand In Swing

    • You are facing the door standing outside, exterior side, of the door. The handle or lock will be on your left side, the hinges will be on the interior right side of the door and the door will swing towards the inside from left to right. When the door is at its open position, the door will be resting on the right interior side.
  • Left Hand In Swing

    • You are facing the door standing outside, exterior side, of the door. The handle or lock will be on your right side, the hinges will be on the interior left side of the door and the door will swing towards the inside from right to left. When the door is at its open position, the door will be resting on the left interior side.
  • Right Hand Out Swing

    • You are facing the door standing outside, exterior side, of the door. The handle or lock will be on your left side, the hinges will be on the exterior right side of the door and the door will swing towards the outside from left to right. When the door is at its open position, the door will be resting on the right exterior side.
  • Left Hand Out Swing

    • You are facing the door standing outside, exterior side, of the door. The handle or lock will be on your right side, the hinges will be on the exterior left side of the door and the door will swing towards the outside from right to left. When the door is at its open position, the door will be resting on the left exterior side.

Door Terminology

Rough Opening

Dimensions of the opening in the framework of the home required to install a complete door unit. (allowing clearance on top and each side for stabilization shims)

Threshold

The bottom sill of the door unit which acts as the bottom of the frame unit and achieves the water and air barrier that meets with the door sweep.

Transom

A piece of decorative glass placed atop the doorway.

Sidelite

The side panels beside a door, typically filled with glass for decoration and to allow more light.

Inactive Door

In a double door unit, this is the door that has the T-Astragal and the flush bolts. This door will also act as a secondary entrance. Can be locked or unlocked using the flush bolts to allow the door to swing or not.

Lockset

The complete handle-set with locking system.

Flush Bolt

A bolt that is flush with the face or edge of the doore when retracted.

Weather-strip

The flexible strips surrounding the door panel designed to impede airflow and reduce moisture when the door is closed.

Tempered Glass

Glass that has been heated and cooled so that it shatters into small pieces when broken. Also called safety glass. It is much stronger than annealed glass.

Insulated Glass

Two pieces of glass spaced apart by a metal strip and sealed with rubber to create a more weatherproofed joint.